![]() This is where the inherent functionality of the Service Activity comes into play. When you have a team of resources with a finite number of hours available, equipment available and locations they serve, there is a great need to manage the logistics of providing those services to clients. I think that the Service Activity was designed to handle the basic underlying needs of a Professional Service organization. ![]() I think that Microsoft had a great idea when they built this but they missed a few key components. One of those activities that not everyone is familiar with is called Service Activity.įor starters, I like the Service Activity in Dynamics CRM. Microsoft Dynamics CRM has quite a few “out of the box” activities that can be leveraged, i.e.
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